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Before You Go

Travelling can be an exciting adventure but it can also cause unfortunate events.  If you are not prepared for these events they can quickly turn into life threatening situations.  We've come up with this list of handy hints to assist you with this, and make your trip the best possible trip ever.



All travellers require a valid passport for international travel. Some countries will require at least six months passport validity beyond the conclusion of the trip as well as between two to four blank passport pages.

If you are not an Australian citizen, additional regulations may apply to you.  As such, you should check with the nearest embassy of the country you intend to visit for information.

Furthermore, if you renew your passport after you have booked the trip, it is important you advise us and/or your travel agent of the new details as soon as possible.  You may be required to take your old passport with you to maintain the validity of the trip.

We recommend each traveller takes two additional passport photos with them in case the passport is stolen and/or lost, and you need a replacement passport whilst overseas.

Visa requirements

Travellers must consult with the appropriate consulates to ensure that they have all applicable visas (including transit visas and returning visas) for countries included in the holiday package prior to departure. Multiple entry visas are required for some holidays. The process of obtaining a visa can take up to three months or more.

For more information please visit http://smartraveller.gov.au/Pages/default.aspx or https://visalink.com.au/

For international travellers* wishing to travel to the United States (including Hawaii), will now be required to apply for mandatory authorisation.  The United States Customs and Border Protection recommend that you apply at least 72 hours prior to your departure. This can be obtained from the following Website: https://esta.cbp.dhs.gov/esta/

Holiday We Go is not accountable if you are refused entry into any country because you do not have correct travel documents or visas.

Travel Advice

All travellers are responsible for their overseas travel decisions. We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website www.smarttraveller.gov.au for general travel advice (including safety alert levels) relating to the destination you wish to visit. We recommend that you also register your travel plans with DFAT,  so that you may be more easily contacted in an emergency.

Medical Information

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. Each traveller will need to contact their local doctor who can advise you of these requirements. Please take your itinerary with you for your doctor's convenience.  Note that vaccinations may be recommended some period in advance of travelling.

Travel Insurance

It is strongly recommended that you take out comprehensive travel insurance for peace of mind. Travel insurance is important in protecting yourself for coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may arise, including due to cancellations, disruptions or strikes. For advice from the Australian Government regarding travel insurance, please visit www.smarttraveller.gov.au/tips/insurance.html.

Travel Money

In the lead up to your trip, travellers should decide how much currency to take with you to cover the cost of any meals, drinks, gratuities, shopping and optional activities. Organise a variety of ways of accessing your money overseas, such as debit/credit cards, cash, travellers cheques and travel money cards.


Toiletries, Medications and Personal Items

Please bring travel-size toiletries to reduce luggage weight and place them in plastic bags (to avoid leaks).  Although you will be provided with the basic toiletry items (shampoo and soap) in your hotel rooms, you may want to bring additional items to suit your personal needs.

We recommend bringing the following for each traveller:

  • Toothbrush, toothpaste, floss, soap, shampoo, conditioner, deodorant, lotion, comb and/or hair brush, razor, feminine products and cosmetics.
  • Hat, sunscreen and face lotion with SPF.
  • Ear plugs and a water bottle. 
  • A personal first-aid kit including medications for an upset stomach, prescriptions, cold and flu tablets, motion sickness pills, allergy medicines, pain and fever relievers, sunburn relief, eye drops, vitamins, band-aids and tissues.
  • Prescription glasses and sunglasses.
  • Extra contacts, solution, and contact case.
  • Converters and adaptors for electrical appliances. 
  • Flashlight and smoke alarm.
  • Batteries, calculator, camera, phone charger, and extra memory card. 
  • Comfortable walking shoes with good grip.
  • A local language phrase book.


Don't bring anything you would hate to lose, so leave these items at home:

  • All unnecessary credit cards
  • Valuable or expensive-looking jewellery
  • Things that cannot be replaced
  • Unneeded items that may be in your wallet


You probably have a million things to do before you leave for a trip, so it's very easy to let some important to-dos slip through the cracks. 

Here is a handy list of tasks you should do before you travel:

  • Pay your bills before you leave or schedule automatic payments for your bills
  • Put mail on hold or forward to your relatives/friends
  • Contact your bank to let them know that you're going to be overseas so they should expect to see some international charges
  • Know your baggage allowance and ensure you meet the requirements for checked baggage
  • Learn about the restrictions and requirements relating to goods and currency that you can take out of and bring into Australia. 
  • Order and pick up a refill on your medication if it'll run out whilst you're on your trip
  • Pick up travel accessories (such as adaptors, luggage locks, wallets, alarm clocks) to make your trip hassle-free.
  • Consider having someone keep an eye on your house whilst you are away.
  • Sort out your travel money
  • Sort out pet care
  • Unlock your phone
  • Register your travel plans on the Smart Traveller Website


Scan, Email and Make Copies
(Documents To Take With You)

Scan and print out your travel documents including passport copy (the identification page). Email a copy of each to every traveller in your party along with copies of your passport information page and any other vital documents. Also, ensure that you leave one printed copy at home.

Here is a list of travel documents you should make 2 printed copies of, and back up into cloud/web based in case you need it urgently.

  • Passport
  • Visa
  • Drivers license/International driver license
  • Travel Insurance
  • Health information
  • Travel Itinerary
  • Airline tickets
  • Accommodation reservation confirmation
  • Car rental reservation confirmation
  • Cruise boarding pass and baggage tags
  • Vaccination certificates
  • Any other pre-paid confirmations
  • Emergency contact list


  • Check travel warnings and destination news
  • Check-in for flight online and print off boarding passes
  • Check weather of destination
  • Turn on your email auto-response
  • Arrange for a ride to the airport or reserve a parking spot
  • Clean out your fridge and garbage
  • Fully charge phone/tablet/laptop/camera and all spare batteries
  • Pack chargers for each device
  • Water all plants
  • Run the dishwasher
  • Get some cash out of an ATM, so you have it for last-minute travel needs
  • Pack everything in your suitcase and check against the checklist


  • Reconfirm flight time and make sure your flights are running on time
  • Check all electrical appliances are switched off and unplugged
  • Securely lock all windows and doors
  • Put all tickets, visas, foreign exchange and passports safely in a travel belt or bag, and keep these documents with you at all times.

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